Ally Window Cleaning respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, schedule or receive services, make a payment, apply for employment, or otherwise interact with us.
Information We Collect
We may collect information you provide directly, including:
- Name, phone number, email address, and mailing or service address
- Property, building, window, access, and service information
- Photos, videos, plans, or documents you submit
- Estimate, appointment, service, invoice, and payment information
- Communications, feedback, and customer-service records
- Employment application information, such as work history, qualifications, availability, and resume
We may also collect certain information automatically when you use the website, such as IP address, browser and device information, pages viewed, referring pages, and interactions with forms or advertisements. This information may be collected through cookies, pixels, tags, logs, and similar technologies.
How We Use Information
We may use information to:
- Respond to inquiries and prepare estimates
- Schedule, provide, and support services
- Communicate about appointments, project updates, invoices, and customer support
- Process payments and maintain business records
- Improve our website, services, and communications
- Measure website performance and marketing effectiveness
- Prevent fraud, protect our business and users, and enforce agreements
- Evaluate job applicants and manage recruiting
- Comply with legal, insurance, tax, accounting, and regulatory obligations
How We Disclose Information
We do not sell personal information for money. We may disclose information as reasonably necessary to:
- Website hosting, analytics, advertising, communications, scheduling, customer-management, payment, accounting, cloud-storage, and other service providers that support our operations
- Employees, contractors, subcontractors, and professional advisers who need the information to perform work or provide advice
- Insurance carriers, property managers, building representatives, or customers when documentation or coordination is required for a project
- Government authorities, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or legal claims
- A buyer, lender, adviser, or successor in connection with a business transaction such as financing, merger, sale, or reorganization
Some privacy laws define targeted advertising, analytics, or certain transfers to advertising partners as a “sale,” “sharing,” or similar activity even when no money is exchanged. If these laws apply, you may have the right to opt out as described below.
Cookies and Analytics
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website use, measure marketing, and support advertising. Your browser may allow you to block or delete cookies. Some website features may not function correctly if cookies are disabled.
Phone Calls and Text Messages
If you provide a phone number, we may use it to respond to your request and communicate about estimates, appointments, services, invoices, and customer support. When consent is required for text messages or promotional communications, we will request it through the applicable form or process.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Opting out of texts does not prevent other communications that are otherwise permitted.
Payment Information
Payments may be processed by third-party payment providers. Ally Window Cleaning may receive transaction details but may not receive or store the complete payment-card number. Payment providers process information under their own privacy policies and security practices.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal, insurance, and regulatory requirements. Retention periods vary by the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No website, transmission method, or storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; receive a copy of certain information; or opt out of certain targeted advertising, sales, sharing, or profiling.
To make a request, email contact@allywindowcleaning.com or call 617-716-6332. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification.
You may unsubscribe from promotional email through the link in the message and opt out of text messages by replying STOP.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Third-Party Links
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to This Privacy Policy
Changes to this Privacy Policy will be posted on this page with an updated effective date. Material changes may be communicated through additional methods when required.
Contact Us
Ally Window Cleaning
617-716-6332
contact@allywindowcleaning.com